At EAZ Moving Company, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information that you voluntarily provide when requesting a quote, booking our services, contacting us, or visiting our website. This information may include:
- Full name
- Phone number
- Email address
- Pickup and delivery addresses
- Moving date and service requirements
- Payment and billing details
- Any additional information you choose to provide
We may also collect non-personal information such as your IP address, browser type, device information, and website usage data through cookies and analytics tools.
How We Use Your Information
Your personal information is used to:
- Provide moving and relocation services
- Prepare quotes and process bookings
- Communicate regarding your move
- Respond to enquiries and customer support requests
- Process payments and invoices
- Improve our website and customer experience
- Meet legal and regulatory obligations
We only collect information that is reasonably necessary to operate our business.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared with trusted third-party service providers who assist with:
- Payment processing
- Website hosting
- Customer communication
- IT support
- Legal or regulatory compliance
These providers are required to protect your information and use it only for authorised purposes.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. While we implement appropriate security measures, no method of online transmission or electronic storage is completely secure.
Cookies
Our website may use cookies to improve functionality, analyse website traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, some website features may not function properly.
Access and Correction
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or outdated. We will respond to your request within a reasonable timeframe as required under Australian privacy laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Marketing Communications
With your consent, we may occasionally send promotional offers, updates, or service information. You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions included in our emails.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be published on our website with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us.
EAZ Moving Company
Phone: +61 415 812 898
Email: info@eazmovingcompany.com.au
Website: www.eazmovingcompany.com.au